Tap on any album and select "Unlock Album." You'll be prompted to complete a secure payment via Stripe. Once unlocked, the album appears in your My Library tab.

Make sure you're signed in with the same account you used to purchase. If the issue persists, email us at support@363music.info with your receipt and we'll resolve it within 24 hours.

Refund requests are handled through Apple. Go to reportaproblem.apple.com and select your purchase.

Make sure your device is not in Low Power Mode, and that Background App Refresh is enabled for 363 Music in your iPhone Settings.

Email support@363music.info with the subject "Delete Account" and we will permanently remove your account and data within 7 days.